Legal notices
Social Information: Ostara Family Office is a simplified joint-stock company with a capital of €20,000, registered in the R.C.S Paris under the number 952 722 960. Ostara does not engage in regulated activities related to insurance, banking and finance intermediation, or legal and tax advisory services.
Remuneration: Ostara Family Office is remunerated solely in the form of fees, with a letter of engagement specifying the terms of these services and the fee structure.
Assurances : Insurance: Ostara Family Office's activities are covered by civil liability insurance with GENERALI Professionnels Souscription gestion 75456 Paris Cedex 09.
Complaints Handling: any complaint regarding the execution of our services can be addressed in writing to Ostara Family Office, Legal Department, 36 rue de Penthièvre, 75008 Paris. Ostara Family Office commits to acknowledge receipt of your complaint within 8 days and to respond within a maximum period of 2 months. If the dispute persists or if the response provided by Ostara Family Office is not satisfactory, you can also contact the Paris Mediation and Arbitration Center (CMAP), 39 avenue Franklin D. Roosevelt 75008 PARIS www.cmap.fr in accordance with the CMAP mediation rules to which Ostara Family Office is a member.
Confidentiality policy: with exceptions and reservations expressly provided for by law or the client's express agreement, Ostara Family Office does not communicate or use client's informations outside the scope of its mission. Ostara Family Office has private networks for the production, storage and exchange of electronic documents, with controlled access, protected by firewalls and external intrusion detection systems. No computer or user unknown to the system can gain access to our servers. User accounts are protected by a username and password.
Protection of personal data: in accordance with current legislation, visitors have the right to access their personal data at any time and the right to rectify and delete it. In addition, the website's visitor has the right to object (i) to the processing on grounds relating to one's particular situation, (ii) to the limitation of the processing and (iii) to the protability of one's data where applicable. Visitors may also, at any time and without giving any reason, object to the processing of their personal data for communication purposes.
The client can exercise the rights mentioned above or request any other information by sending an email to dp@ostara-fo.com or a letter to the attention of: Ostara Family Office, Internal Control Manager, 36 rue de Penthièvre, 75008 Paris.
The client is also informed of their right to lodge a complaint with the competent authority for the protection of personal data (in France, the National Commission on Informatics and Liberty (CNIL), 3 place de Fontenoy, 75007 Paris).
Personal data is retained for the duration necessary for the provision of Ostara Family Office's services, extended by applicable prescription periods. Personal data used for communication purposes is retained for the duration of the business relationship between the client and Ostara Family Office, extended by three (3) years.
Use of the Website: this website is published by Ostara Family Office. The website itself, its general organization and all its component elements, including know-how, are the property of Ostara Family Office. The entire content of this website is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including for iconographic and photographic documents. Any downloading, deterioration, reproduction, copying, modification, commercial use, in whole or in part, of the various elements of the website, without the prior authorization of Ostara Family Office, is prohibited and exposes its author(s) to legal action.
Use of Cookies: Ostara Family Office automatically collects information through cookies that track how users use the website. The collected data is intended solely for internal use to enhance your user experience. It is treated with the utmost confidentiality and will never be shared with a third party. However, you can configure your computer so that these cookies are not stored on your hard drive.
Applicable Law: all the provisions above are subject to French law. The French language prevails.
Gestion des conflits d’intérêts : Ostara Family Office a formalisé une politique de gestion des conflits d’intérêts et mise en place les moyens et processus de contrôle nécessaire à la prévention, à la vérification, à l’identification et à la gestion des situations de conflits avérés ou potentiels.